If a game account is ever not described properly by the seller, you may choose to keep it and negotiate with the seller for a lower price through our Dispute Resolution System, or you may return the undamaged game account for a hassle-free and guaranteed refund from PlayerAuctions.
Learn more about how PlayerAuctions handles this very exceptional event.

All game accounts purchased through PlayerAuctions are fully insured against the rare event of ever being irrecoverably reclaimed or suspended due to the previous owner. If either exceptional event occurs and PlayerAuctions is unable to completely restore your access to the undamaged game account, PlayerAuctions will award the buyer with PlayerAuctions Market Credit equal to the original purchase price, usable toward any purchases of any products offered for sale at PlayerAuctions. The first 14 days of insurance is free.
Learn more about safe game account-trading at PlayerAuctions.

When you securely buy a game account at PlayerAuctions, you are provided with all the guidance and information required to successfully use and take ownership of your new game account. This includes the following:
  Login Name / Username
  Password
  Last Name (if applicable to the game)
  Security Question (if applicable to the game)
  Security Question Answer (if applicable to the game)
  Parental Password (if applicable to the game and game account)
  First CD Key (if known by seller)

If desired, you may request other information from the seller. However, as any other information not mentioned above is unnecessary to complete a secure game account ownership transfer, it is only optional for the seller to provide.

No. After you purchase the game account, we will update the seller and instruct him/her to provide the game account information securely to PlayerAuctions. We will then quickly and discreetly inspect and document select properties of the game account before passing on the game account information to you.

Once you receive the game account information, you will be given time to complete the verification of the game account, finalize the game account ownership transfer, and confirm the delivery of the game account to PlayerAuctions.

After you purchase a game account on PlayerAuctions, the seller will provide the game account information to PlayerAuctions within the seller’s delivery guarantee period. We will promptly forward you the game account information following a quick and discreet inspection and documentation by PlayerAuctions of select properties of your new game account.