This document describes the protections that PlayerAuctions, through PlayerGuardian, offers to sellers. PlayerGuardian’s protections for buyers are listed separately.
The Problem:
The incredibly rapid growth of the MMO game asset industry, which current research estimates to be a multi-billion dollar industry, has largely outpaced the creation of proper policies and infrastructure to support itself. Perhaps the largest problem in the international marketplace is the lack of payment methods for these digital assets that do not heavily favor the buyer or seller in the case of a dispute. The result has been exceedingly high rates of fraud for all parties. Many buyers send payment without receiving delivery, or have their purchased game accounts stolen. Legitimate sellers may complete delivery, but soon after discover they were the victim of payment fraud and receive a chargeback. To make matters worse, impacted players would find that they had virtually no recourse available given that these were transactions for digital assets.
Recognizing this as a key problem in our industry, PlayerAuctions has taken it head on by developing PlayerGuardian, our security technology that eliminates these risks for buyers and sellers to ensure the most secure MMO game asset trading platform available.
Our Solution:
At the heart of the PlayerAuctions platform is PlayerGuardian™, a powerful proprietary technology that provides unparalleled protection for all players, payments and trades. Buyers are guaranteed delivery of their purchase or their money back. Sellers have complete protection against payment fraud and chargebacks.
Based on the security systems and procedures at Itemmania in Korea, PlayerGuardian technology has been further enhanced at PlayerAuctions to meet the needs of the international market. This security technology has been proven on Itemmania through the successful and secure completion of more than 30 million player-to-player trades. This makes PlayerAuctions not just another auction site, but instead the most safe and secure place to buy and sell MMO game assets online.
Your Benefits:
Sellers on PlayerAuctions sell directly to other players. However, unlike other, unsecured auction websites, buyers do not send their payments directly to sellers. Instead all buyers sent their payments directly to PlayerAuctions where it is secured by PlayerGuardian. The payment will then be securely disbursed to the seller once PlayerAuctions has confirmed the successful delivery of the order.
Through PlayerGuardian, PlayerAuctions conducts rigorous security screening processes for both buyers and sellers, protecting payments between members with banking-level security and fraud prevention technology. There is no need for you to worry about having to verify your trading partner or what payment methods might be “safe” enough to use or accept.
Under this secure model, the seller can rest assured knowing that in the exceptional event that a buyer files a chargeback or payment dispute, or that a fraudulent payment passes our rigorous screening processes, PlayerAuctions will take full responsibility for handling the incident. Therefore, so long as a seller properly completes delivery by abiding by the Secure Seller Delivery Agreement, PlayerAuctions will accept the expense and guarantees to still pay the seller in full for their delivery.
With other, unsecure auction or player-to-player websites, you are forced to trade at your own risk, especially with digital goods. What’s worse – when you get scammed, you’re on your own. There is little anyone can do for you.
You can rest easy when you trade on PlayerAuctions as PlayerGuardian comprehensively performs all the necessary verifications for you. If you delivered the order accurately and in full as according to the Secure Seller Delivery Agreement, we guarantee that you will receive your full disbursement amount, less only the PlayerAuctions Secure Order-Handling fees.
With the feedback and reputation system on PlayerAuctions, buyers and sellers may rate each other based on their trade experiences. This system rewards good service, and penalizes non-reliable traders. Learn more about the PlayerAuctions Reputation and Feedback system.
As a member of PlayerAuctions, you join our secure and trusted trading community. Through manual and automated procedures, we heavily regulate our marketplace to remove anything that is found to be in violation of PlayerAuctions policies, and thus determined to be an inconvenience to the PlayerAuctions community.
All transactions on PlayerAuctions are fully protected by our security guarantees, making the rare, misguided attempts at fraudulent activity nothing but an inconvenience for our members. PlayerAuctions, through PlayerGuardian, employs a variety of both orthodox and unorthodox measures to prevent, track, investigate and log attempts of fraudulent activity to best reduce the chance of this inconvenience.
Learn more about how PlayerAuctions responds to attempted fraudulent activity.
On PlayerAuctions all members' privacy is protected as neither party sees sensitive personal or payment information, such as your name, address, or disbursement account details, safeguarding both buyer and seller against identity theft and stolen credit card numbers. PlayerAuctions respects your privacy and will never rent or sell your personal information to third parties.
PlayerAuctions uses 128-bit SSL encryption to ensure that all communications between your browser and our website are secure. We store transaction information in a secure facility, on our own servers, protected by 24/7 physical access security and monitoring systems. PlayerAuctions has also received the VeriSign Security Seal and is tested, and certified, by McAfee daily to pass the "McAfee Secure" Security Scan. This certifies PlayerAuctions as providing the highest level of protection for sellers.
Eligibility:
Simply by following the Secure Seller Delivery Agreement, PlayerAuctions provides sellers with these unparalleled protections found nowhere else.
